LACEY Guyton was visiting her grandmother with her two-month-old daughter, Raina, on August 18 when she accidentally locked herself out the car. The Michigan mother had put her keys in the diaper bag which was inside the car along with her daughter. Things began escalating as she began trying all she could to save her young daughter in the increasingly hot car.
Guyton’s grandmother had tried contacting 911 while Lacey tried breaking her window with a piece of asphalt. When they refused to send help, Lacey had called them again. She was told the department does not deal with unlocking vehicles and offered to call a tow truck.
“My granddaughter just put her baby in the car and the car door locked and we can’t get in it,” said Guyton’s grandmother to the 911 operator.
“We don’t unlock vehicles.” the 911 operator responded.
Guyton tried to get the operator to transfer them to the fire department so they could come and break her window so she could get her daughter. The child was crying, getting hotter and hotter in a car that was subjected to 85-degree weather.
Sure enough, the dispatcher pushed them to call a towing company as the fire department does not handle breaking windows. The dispatcher also recommended a wrecker service who would charge the distressed mother.
In the end, Lacey managed to break the back window and rescue Raina. The chief of the Waterford police acknowledged their mistake and apologized to Lacey and her family. “You call 911, you expect for somebody to come and give you some help, and we certainly should have gone and done that. We made a mistake and we need to fix that.” the chief said in a statement.
This ordeal has left many online disgusted with how the dispatcher had responded. A complete disregard of what even the chief had called “common sense”.